We have been invited to recover information at home. Generally speaking the case was the first and the unique one. Pretty girl - the wife of professional photograph -has destroyed by chance the NTFS volume. She asked us to recover the volume data right at home. The volume contained a lot of photos, but it was prohibited for us to look them. 3 hours later the work has been completed and the data recovered, but their content still remained unknown…

One person has visited us to recover data. BIOS have stopped to recognize his Fujitsu MPG hard disk drive. It was a general case for this disk drive series, only somebody unstuck a label. We recovered the data successfully. The customer arrived, looked the data - and remain satisfied (it was his secretary data). He paid the job and took away the information.
The next day he phone and say, that it isn't his data. He found Outlook in the recovered disk drive data instead of TheBat installed in every computer in his office. Moreover, the disk drive contained the somebody else's documentation… H-m-m… We asked him to bring the disk drive once more. The man gave us the disk drive we recovered data from. All our manager attacked the master with shouts: "How could you make it!" The master quietly recovers data once more and takes out of it the same data. Examine the disk drive once more, the hardware is the same and it hasn't got any other information.
Only this moment the client remembered that we have nothing to do with it: we worked with a material he brought. And he remembered that before us he gave the hard disk drive to another service, and they could do nothing, but returning returned the other drive by mistake (due to a missing label)… Unfortunately he never found his own hard disk drive…

Once some customer has visited us and carried two hard disk drives. She's asked us to recover data because the drives were from her home computer and she lived far away and the trip to us was too long. Meeting client's wishes we decided not to take away the drives to our workshop and to try to recover her data right in our office, since the disk drives worked normally. We asked her to walk for 2 hours during the recovering. She returned 2 hours later. The workday was off already, but client is always right…
Unfortunately, the case was not the simple one and the recover was not completed yet. The customer decided to wait the result in any case. After all the process continued another six hours! And she told us the story of the lost data.
Her son has learnt to use email and ICQ. The day before she came home and found the ideal order at home. Everything was cleaned and washed - the obvious sign of trouble. She discovered very soon that computer didn't work because of the program her son has received through the ICQ. Antivirus software was switched off - when switching on, the computer slowed down. Being experienced PC user she decided to investigate the problem herself. She found that computer really worked, but operating system didn't load and logical volumes disappeared. It wasn't difficult to her to reformat hard disks drives and install software, but the there were a lot of photos and daughter's files on them. Therefore several days later she sat in our office and told her story…
We've restored her data. She and our employee have gone home late at night, … for a long time they woke our security guard …

Some customer has carried hard disk drive to our office. His Seagate Barracuda IV emits a terrible din after switching on the power. The customer entreats to help, because his company kept all account data on the drive. Diagnosis - the motor have wedged. It is standard problem for this drive model.
Several days later he visited our office for his data and could go away for a long time, since he was overfilled by sense of gratitude…

Some customer flew from Nizhnevartovsk. The trip was not short - with change in Irkutsk. He brought Quantum lct10 disk drive with hammering heads and asked to recover data. We've recovered the data during a day and pass him at a CD-ROM. Right away after payment he go away with thanks to airport.
Three days later our telephone ring. The same client from Nizhnevartovsk let us know of his another visit in our office next morning. Our first thought: is it possible some file is absent? In fact he has brought another Quantum lct10 disk drive with same problems. His park counts 50 computers and every of them equipped by that disk drive model. We've recovered his data. More than year passed and he did not appear so far. May be he has changed all disk drives on the computers…

Once we encountered IBM DTLA-307030 disk drive with knocking noises. Diagnostics revealed that the problem is caused by trouble of magnetic head block. Carrying out a surgical operation we changed disk drive heads and restored the data.
When we wrote the restored data on a new hard disk the data owner told us that he play in some Moscow music group. The failed hard disk drive contained new completed album of his group. They have settled all details with producers. At the moment he had to hand over new album into the sound-recording company, the disk drive has failed.

This hard disk drive was brought from Ryazan. Fujitsu MPG disk drive was installed on the server and successfully worked during several years. The drive failed just at the end of accounting period. Symptoms were not usual: the disk was not determined by BIOS and his heads knocked. Our specialists have stated: the failure of magnetic head block commutator.
To save the commutator it has been decided to unseal hermetic unit and change the whole head block. Several days later the customer could receive his data in corpore.

The case took place in Wednesday. Somebody phones and requests us urgently to recover the notebook hard disk data. The job is difficult, but executable. The only question is the time. But the customer had no time to wait. He asked to speed up the recovery, since early Friday morning his plane would fly away to Canaries. The hard disk drive is recovering up to Friday midday. The person was very serious, and had got dual citizenship, house on Canaries, accounts in Swiss and American banks. He was forced to fly away in his Canaries house without any pin-code and password because all of them were in the failed disk drive. A solution was found: 15 GB of the data from failed disk drive was uploaded him through the Internet right to the Canaries. In this connection transfer cost (in was not our task) was twice as expensive as our job.

Some Moscow bank administrator has carried two hard disk drives: IBM DTLA-307015 and Quantum lct15. He told they stayed on server in a software mirror. This morning server stopped. The data was critical for the bank and he asked to carry out the work urgently regardless of the cost. The data has been recovered entirely during 2 hours.
When he has came once more for the data, our manager has asked him: "How can you trust critical data in your bank to DTLA disk drive? You know how much it is said about…" And has received the answer: "Right now we install new server. In order to avoid stop working we temporarily transfer data on a poor-quality server… only for a week. Just today I would transfer the data on the new server. I came at work in the morning I saw than all had failed…"

One girl came to our office. "Do you recover data?" - she asked. "Yes, we do" - was the answer. "You know, I worked in the accounts department previously and…" - she tried to collect her thoughts. "Dear lady, what do you really want?" - we asked her. "Well, you recover data, don't you. It is written on your door. So I explain you, they in the accounts department forgot to put a stamp in my work-book. It is necessary to recover it" - she explained us. Honestly speaking we got a shock. Her common sense tried to fit non-computer definition for our kind of activity. "Dear lady, we recover data only from office equipment" - foolishly, but we didn't find any other explanation. "Well, I remember, sorry" - and the girl disappeared.